We’re located on Hillview Road, Santa Elena, Cayo District, Belize.

Our business hours are:

• Monday – Thursday: 8:00 AM – 7:00 PM

• Friday & Saturday: 6:00 AM – 7:00 PM

• Sunday: 8:00 AM – 7:00 PM

You can reach us through any of the following:

• 📱 Phone/WhatsApp: +501 608-3709

• 📧 Email: paradiseluxe.bz@gmail.com

• 💬 Facebook: Paradise Luxe

• 📸 Instagram: @paradiseluxe.bz

We have both! You can visit us at our physical location in Santa Elena or shop online via our website, Facebook, or Instagram.

Orders can be placed through:

• Our website

• Phone or WhatsApp

• In-store at our Santa Elena location

We accept a variety of payment options:

• Cash

• Credit/Debit Cards

• Mobile Payments

• Wire Transfers

• Layaway Plans

Yes, orders can be modified or cancelled only if they haven’t been shipped yet. However, pre-orders, special requests, and custom items require a 60% non-refundable deposit and cannot be cancelled once confirmed.

At the moment, we only offer countrywide delivery within Belize.

Delivery typically takes 1–3 business days depending on:

• Your location

• The courier you select at checkout

We partner with reliable local couriers including:

• BPMS

• IDS Courier

• Belize Post Office

• Tropic Air Cargo

Yes, customers are responsible for delivery fees, which are determined by the carrier and delivery location. Shipping costs will be shown at checkout.

Free shipping is only offered during sales events or promotional periods, when clearly advertised.

If a delivery attempt is unsuccessful, the carrier may contact you directly to arrange a second attempt or pickup from their office. If the package is returned to us, additional delivery charges may apply.

Once your order is ready, you’ll receive a notification. You’ll need to:

• Schedule a pickup date and time

• Notify us via WhatsApp, Facebook, Instagram, or email

This helps us ensure your order is ready and the process is smooth when you arrive.

Yes. A third party can collect your order if they bring:

• Their own valid ID

• A copy of your ID

• A pickup authorization letter from you (or you can contact us directly to confirm)

Our Layaway Plan allows you to reserve an item by paying a 60% deposit upfront. The item is then held for you until the remaining balance is paid.

Key terms:

• Layaway applies to in-store, online, or custom orders

• You’ll receive the item only after the full balance is paid

• Returns or exchanges are not allowed on layaway purchases

• If you cancel or fail to complete the payment by the agreed time, a 20% restocking fee will be deducted from your deposit

• Custom/pre-ordered items on layaway cannot be cancelled or refunded under any circumstances

You may return eligible products within 6 hours of receiving your order if they are:

• Unused

• In original packaging

• Accompanied by a receipt or order confirmation

Non-returnable items include:

• Personal care items (e.g., lotions, perfumes)

• Used or opened products

• Layaway, sale, or custom items

Please contact us before returning an item:

• 📧 Email: paradiseluxe.bz@gmail.com

• 📱 WhatsApp: +501 608-3709

• Or fill out our Return Request Form

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Yes. We work directly with trusted brands and suppliers to guarantee that all our products are 100% authentic and brand new.

At this time, we do not offer warranties on products unless specifically stated.

Yes! We offer:

• Digital and physical gift cards — perfect for birthdays, holidays, and special occasions

• Gift wrapping services in-store and for delivery orders (upon request)

Yes! We offer:

• Seasonal discounts

• Flash sales

• Loyalty perks for repeat customers

Be sure to follow us on Facebook and Instagram to stay updated on all promotions!